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Return Policy

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Product Returns Shipping Address:
PureBulk Returns
1640 Austin Rd
Roseburg, OR 97471

Standard Return Policy

  • Return un-opened items within 30 days from the invoice date for full refund of original purchase price. Shipping charges and applied discounts are NOT refundable.
  • Return opened items within 30 days from the invoice date for partial refund equivalent to the price of the smallest unit available for that product. Shipping charges and applied discounts are NOT refundable. Example: If you purchase a 500 gram bag of Ascorbic Acid and after opening you return that bag, you will receive a refund equivalent to the price of the smallest unit we offer of that product.
  • RETURNS NOT ACCEPTED FOR COMMERCIAL/BULK ORDERS (such as orders containing 10kg+ items)

Unless another return policy is indicated on the item, products sold by PureBulk are covered by the following Standard Return Policy. All products covered under this Standard Return Policy are backed by a 30-day Money Back Guarantee for un-opened items. You may return the un-opened item(s) to us within 30 days of your purchase for a full refund for ANY REASON. Whether the product is defective, you simply changed your mind, or are just not satisfied with the product that you received you are welcome to send it back to us for an exchange OR A FULL REFUND. Opened products may also be returned within 30 days of your purchase date for a refund in the amount that the smallest unit of that product. Please note that the original and return shipping charges will NOT be refunded or reimbursed. Some manufacturers of our digital scales offer additional factory coverage. If you have purchased the OEM (Original Equipment Manufacturer)

Manufacturer's Warranties

PureBulk does NOT offer any returns on any products under Manufacturer's Warranties return policy unless it's the wrong item. All items must be returned in the original packaging in new condition. All opened returns will be refused at customer's cost. If the product you purchased is covered by the Manufacturer's Warranty or return policy, please contact product's manufacturer for warranty details.

Return Method

Please include a copy of your original invoice with your return order. You may also include a brief note with your instructions, comments or suggestions To return your order, simply send an email to: support@purebulk.com with the invoice number and return item(s) information.