Terms of service
Domestic Shipping Policy
FREE GROUND SHIPPING
To show our appreciation for our Customers within the US we offer Free Ground Shipping on orders over $49.00 shipping to the 48 contiguous United States. Orders containing bulk sizes (25kg and 20kg items) do not qualify for free shipping. Orders shipping to Alaska or Hawaii qualify for the Free Shipping Policy unless their order contains a large item (all items weighing 10kg or more and tubs weighing 3kg or more).- To qualify for Free Ground shipping your order total must be $49.00 or more after discounts are applied, not including shipping.
- Free Ground Shipping can take up to 5-7 Business days for delivery depending on the shipping destination of your order.
- Because FedEx Ground may be the shipping method used if you have selected Free or Fixed Rate Shipping it is required that you supply a physical shipping address for your order to avoid delays in shipping.
- If your order shipping weight is less than 15 ounces it will be shipped via USPS First-Class Mail.
- Your order will ship via USPS or FedEx. The shipping method is not determined until the order is processed.
FREE GROUND SHIPPING FOR MOST ALASKA/HAWAII ORDERS:
- Orders not containing heavy items (all items weighing 10kg or more and tubs weighing 3kg or more) will qualify for free shipping.
RESTRICTED ITEMS
Due to import regulations some products may not be available for purchase to your state. We apologize for any inconvenience this may cause you.While the PureBulk team works hard to prevent shipping products to states that are problematic or prohibited, we cannot guarantee that our restriction information is always up to date. As these regulations change constantly, we highly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.
We welcome your feedback. If you find a product that needs to be restricted or allowed to ship to your state, please contact us with the product name and a link to the relevant regulatory agency policy from your local authority’s website. We’ll investigate the issue immediately and update our restrictions accordingly.
DOMESTIC PAYMENT METHODS
Accepted forms of payment currently include:- Credit cards associated with Visa, MasterCard, American Express, and Discover
- Debit cards associated with Visa, MasterCard, American Express, and Discover
- PayPal where available
- Checks and Money Orders
- 5-HTP
- Ashwagandha Root Powder 5% Withanolides
- Berberine HCL Powder
- DHEA (Dehydroepiandrosterone) Powder Micronized
- Diindolylmethane (DIM) Powder
- Gamma Aminobutyric Acid (GABA) Powder
- Melatonin
- Melatonin/L-Theanine
- N-Acetyl L-Cysteine (NAC)
- Taurine
- Trans-Resveratrol Powder 50%
- Trans-Resveratrol Powder Pure
- Vitamin D3 + Vitamin K2 MCT Oil (Soy Free) Softgels (Qty: 300)
DOMESTIC SHIPPING OPTIONS
We work hard to get great shipping rates from our shipping providers so we can pass the savings on to you. Shipping costs for domestic packages are based on the weight and size of your order. Simply place items in your shopping cart and select your country and click on “calculate” to see your options. You’ll be given all shipping options and exact costs during the checkout process after you have selected the delivery address for your order. Delivery times are estimates based upon the carrier’s guaranteed delivery date and our daily cutoff time for orders. The delivery estimate takes into account weekends and holidays. Although delivery estimates may vary depending on your state, basic information on your options is below:
Free Ground Shipping
- Estimated delivery in 5-7 business days
- Tracking may not be available
- May not be able to deliver to P.O. Boxes
- See above as to what orders qualify for this method
- Physical address is required
- Order may ship USPS or Fed Ex
USPS Priority
- Estimated delivery in 2-4 business days
- Tracking available
- Delivery to P.O. boxes and physical addresses
USPS Express
- Estimated delivery in 1-2 business days
- Tracking available
- Delivery to P.O. boxes and physical addresses
USPS First Class
Our most affordable service- 5-7 business days; delivery time varies by destination
- Tracking available
- Delivery to P.O. boxes and physical addresses
- Restricted to orders with a shipping weight of less than 15 ounces.
CONTACT AND TRACKING INFORMATION
Once your PureBulk order has been processed you will receive a shipping confirmation email which will include your tracking number(s). If your order was placed as a registered customer, you may login to your account to review orders and tracking information.USPS: 1-800-275-8777 https://tools.usps.com/go/TrackConfirmAction!input.action
Fed Ex: 1-800-463-3339 https://www.fedex.com/fedextrack/
UPS: 1-800-742-5877 http://www.ups.com/tracking/tracking.html
RETURNS & REFUNDS POLICY
Our Return & Refund Policy is as follows:If for any reason you are unhappy with a product you purchased, you can return the unopened package to us for a full product refund. If the product is opened or damaged we will issue a refund equal to the cost of the smallest size we sell in that product. We will not issue refunds for any return shipping costs.
To begin the return process, please email or call us notifying us of your intention and order information. When you mail the product back to us, please include the order’s invoice with the parcel, so we can identify what order it is connected to.
- The product(s) must be postmarked within 90 calendar days of when the order first shipped.
- We highly recommend that you use a traceable shipping provider.
- RETURNS NOT ACCEPTED FOR COMMERCIAL/BULK ORDERS (such as orders containing 10kg+ items)
ERRORS IN ADDRESS
Please note that we cannot change the delivery address after an order has been shipped. We cannot be held responsible for any delays, fees, or other delivery issues if an error has been made in the shipping information on your order. However, we work directly with our shipping providers to help resolve address issues where possible. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you will be responsible for any return shipping fees, and we will give you a refund for the merchandise according to our Returns & Refunds policy.OBTAINING A SHIPPING QUOTE:
1) Add the items you wish to purchase to your cart.2) Select the shopping cart icon at the top of the page.
3) Click on "View Cart" at the bottom left side of the box that pops up.
4) Click “Estimate Your Shipping” on the right hand side of the page.
5) For Domestic Orders: enter your State and Zip Code
For International Orders: enter your Province, Postal Code, and Country (if your country doesn't have a zip code, please enter 000)
6) To obtain shipping rates for an alternate delivery address, repeat steps 4-5 and select the "recalculate" button.
VIOLATION OF LAWS
Please familiarize yourself with your state's import restrictions before ordering. We cannot be held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of law.CUSTOMER REFUSAL
If you refuse an order for any reason, you will still be eligible for a refund according to our Returns & Refunds Policy. However, we will not be responsible for any return shipping costs.PRODUCT RESTRICTIONS TO SPECIFIC STATES
DHEA (Dehydroepiandrosterone) will not be available for purchase to the following states:- South Dakota
- Missouri
DISCLAIMER
By ordering from PureBulk, Inc. you agree to our policies above. PureBulk, Inc. reserves the right to change these policies at any time. We also retain the right to refuse service to any customer at our sole discretion
International Shipping Policy
PERSONAL USE
In some countries, supplements are restricted for import to a 90-day supply and must be for your own personal use. Please check with your country's customs office regarding the import of the products you wish to order. As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees and other duties. We kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order
IMPORT TAXES:
You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them.
RESTRICTED ITEMS
Due to import regulations, some products may not be available for purchase to your country. We apologize for any inconvenience this may cause you.
While the PureBulk team works hard to prevent products from shipping to countries where ingredients are problematic or prohibited, we cannot guarantee that our restriction information is always up to date. As these regulations change constantly, we highly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.
We welcome your feedback. If you find a product that needs to be restricted or allowed to ship to your Country, please contact us with the product name and a link to the relevant regulatory agency policy from your local authority’s website. We’ll inspect the issue immediately and update our restrictions accordingly.
Specific product restrictions:
DHEA
- Canada
- Australia
- Spain
- Switzerland
- Tunisia
Melatonin
- Spain
Clif High's Pure Sleep
- New Zealand
- Finland
GABA
- New Zealand
- Finland
BHB Sodium
- Australia
Lion's Mane
- Australia
Capsule Machines
- Australia
Phenylethylamine (PEA)
- Australia
- New Zealand
INTERNATIONAL PAYMENT METHODS
Accepted forms of payment currently include:
Credit cards associated with Visa, MasterCard, American Express, and Discover
Debit cards associated with Visa, MasterCard, American Express, and Discover
PayPal where available
Note: PayPal is not available as a payment method for the following products.
- 5-HTP
- Ashwagandha Root Powder 5% Withanolides
- Berberine HCL Powder
- DHEA (Dehydroepiandrosterone) Powder Micronized
- Diindolylmethane (DIM) Powder
- Gamma Aminobutyric Acid (GABA) Powder
- Melatonin
- Melatonin/L-Theanine
- N-Acetyl L-Cysteine (NAC)
- Taurine
- Trans-Resveratrol Powder 50%
- Trans-Resveratrol Powder Pure
- Vitamin D3 + Vitamin K2 MCT Oil (Soy Free) Softgels (Qty: 300)
INTERNATIONAL SHIPPING OPTIONS
We work hard to get great shipping rates from our shipping providers so we can pass the savings on to you. Shipping costs for international packages are based on the weight and size of your order. Simply place items in your shopping cart and select your country and click “calculate” to see your options. You will be given all shipping options and exact costs during the checkout process after you have selected the delivery address for your order. Delivery times are estimates based upon the carrier’s guaranteed delivery date and our daily cutoff time for orders. The delivery estimate takes into account weekends and holidays. Although delivery estimates may vary depending on your country, basic information on your options are listed below:
USPS Priority International
- Estimated delivery in 10 - 14 business days
- Tracking not available
- Delivery to P.O. boxes and physical addresses
USPS Express International
USPS First Class International
Our most affordable international service
CONTACT AND TRACKING INFORMATION:
Once your PureBulk order has been processed you will receive a shipping confirmation email which will include your tracking number(s) if it was shipped with USPS Express International or APC Parcelconnect . If your order was placed as a registered customer, you may login to your account to review orders and tracking information by going to My Orders, located under My Account.
***Please note that tracking is only available with USPS Express shipments.
USPS: 1-800-275-8777 https://tools.usps.com/go/TrackConfirmAction!input.action
RETURNS & REFUNDS POLICY
Our Return & Refund Policy is as follows: If for any reason you are unhappy with a product you purchased, you can return the unopened package to us for a full product refund. If the product is opened or damaged we will issue a refund equal to the cost of the smallest size we sell in that product. We will not issue refunds for any return shipping costs. To begin the return process, please email or call us notifying us of your intention and order information. When you mail the product back to us, please include the order’s invoice with the parcel, so we can identify what order it is connected to. The product(s) must be postmarked within 90 calendar days of when the order first shipped. We highly recommend that you use a traceable shipping provider.
RETURNS NOT ACCEPTED FOR COMMERCIAL/BULK ORDERS (such as orders containing 10kg+ items)
ERRORS IN ADDRESS
Please note that we cannot change the delivery address after an order has been shipped. We cannot be held responsible for any delays, fees, or other delivery issues if an error has been made in the shipping information on your order. However, we work directly with our shipping providers to help resolve address issues where possible. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you will be responsible for any return shipping fees, and we will give you a refund for the merchandise according to our Returns & Refunds Policy.
OBTAINING A SHIPPING QUOTE:
1) Add the items you wish to purchase to your cart.
2) Select the shopping cart icon at the top of the page.
3) Click on "View Cart" at the bottom left side of the box that pops up.
4) Click “Estimate Your Shipping” on the right hand side of the page.
5) For Domestic Orders: enter your State and Zip Code
For International Orders: enter your Province, Postal Code, and Country (if your country doesn't have a zip code, please enter 000)
6) To obtain shipping rates for an alternate delivery address, repeat steps 4-5 and select the "recalculate" button.
VIOLATION OF LAWS
Please familiarize yourself with your country's import restrictions before ordering. We cannot be held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of law.
CUSTOMER REFUSAL
If you refuse an order for any reason, you will still be eligible for a refund according to our Returns & Refunds Policy.. However, we will not be responsible for any return shipping costs.
CUSTOMS SEIZURE
If Customs removes or damages a product(s) during the course of an inspection or delivery delay of any kind, you’ll need to contact them directly to file a damage or loss claim. We are unable to speak to customs on your behalf. Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by Customs. In the event that the order is returned back to our warehouse in an undamaged and resalable condition, we will issue a refund according to our Returns & Refunds Policy.. Please note that if the cost to return a rejected package to our warehouse exceeds the value of the order, we'll instruct the courier to destroy the package and we'll be unable to issue a refund of any kind.
PACKAGE LOSS
It is an unfortunate but occasional problem with customs transits that a small percentage of parcels will randomly be selected and held for additional inspections and/or analytical testing. Perhaps 4% - 5% of shipments will be held for up to several weeks while those parcels are sent to the labs for analytical testing of the contents. We really have no control over such delays when they occur. It is a terrible inconvenience when these extended delays happen. It is also unfortunate that the only thing we can do is to wait patiently for your parcel to be delivered to you or returned to us. If your order is returned to us in this manner, we will give a refund according to our Returns & Refunds Policy.. However if your order is not returned back to us, then we will be unable to issue a refund.
Shipping restrictions to specific Countries
We do not ship to the following countries due to a high volume of parcels being lost, refused or stolen.
- Morocco
- Pakistan
- South Africa
- Mexico
- Argentina
- Bolivia
- Brazil
- Chile
- Colombia
- Ecuador
- French Guiana
- Hungary
- Italy
- Paraguay
- Portugal
- Suriname
- Uruguay
- Venezuela
- Ukraine
- Russia
DISCLAIMER
PureBulk, Inc. cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. However, please note that the vast majority of international shipments do not experience problems or delays, and our customers are very rarely assessed additional fees. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. By ordering from PureBulk, Inc. you agree to our policies above. PureBulk, Inc. reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion
Useful links for international customers: Time: Pacific Time or World Time
Weight Conversion: Grams to Ounces or Grams to Pounds
Language Translators: Babel Fish or Google
Currency Exchange: Yahoo or XE
PureBulk’s SMS marketing
By consenting to PureBulk’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at https://purebulk.com/pages/contact-us for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.
