Shipping Policy

Domestic Shipping Policy


FREE GROUND SHIPPING

To show our appreciation for our Customers within the U.S., we offer Free Ground Shipping on orders over $49.00 shipping to the 48 contiguous United States. Orders containing bulk sizes (25kg and 20kg items) do not qualify for free shipping. Orders shipping to Alaska or Hawaii qualify for the Free Shipping Policy unless their order contains a large item (all items weighing 10kg or more and tubs weighing 3kg or more).
  • To qualify for Free Ground shipping your order total must be $49.00 or more after discounts are applied, not including shipping.
  • Free Ground Shipping can take up to 5-7 Business days for delivery depending on the shipping destination of your order.
  • Because FedEx Ground may be the shipping method used if you have selected Free or Fixed Rate Shipping it is required that you supply a physical shipping address for your order to avoid delays in shipping.
  • If your order shipping weight is less than 15 ounces it will be shipped via USPS First-Class Mail.
  • Your order will ship via USPS or FedEx. The shipping method is not determined until the order is processed.
  • Shipping insurance is provided as an additional service on your shopping cart page at an additional cost and is provided by ORDERPROTECTION.COM.

FREE GROUND SHIPPING FOR MOST ALASKA/HAWAII ORDERS:

  • Orders not containing heavy items (all items weighing 10kg or more and tubs weighing 3kg or more) will qualify for free shipping.

FIXED RATE SHIPPING

For our customers that don’t quite meet the guidelines for our Free Domestic shipping on orders over $49, don’t fret! We did not forget about you, we have a special shipping option just for you called our Fixed Rate shipping option. Details can be found below.

  • To qualify for Fixed Rate shipping your order must be shipping to a Domestic US address.
  • Fixed Rate Shipping cost of $4.95
  • Fixed Rate Shipping can take up to 5-7 Business days for delivery depending on the shipping destination of your order.
  • Not a Carrier Specific shipping option.
  • Because FedEx Ground may be the shipping method used if you have selected Fixed Rate Shipping it is required that you supply a physical shipping address for your order to avoid delays in shipping. (We suggest placing your physical address in line 1 and PO box in line 2)
  • If your order shipping weight is less than 15 ounces (Basically anything under 500grams total) it will be shipped via USPS First-Class Mail.
  • Your order will ship via USPS or FedEx. The shipping method is not determined until the order is processed.
  • Shipping insurance is provided as an additional service on your shopping cart page at an additional cost and is provided by ORDERPROTECTION.COM.

RESTRICTED ITEMS

Due to import regulations, some products may not be available for shipping to your state. We apologize for any inconvenience this may cause you.

While the PureBulk team works hard to prevent shipping products to problematic or prohibited states, we cannot guarantee that our restriction information is always up to date. As these regulations change constantly, we highly recommend you check with your local authorities for information on regulations that may affect your ability to receive your order.

We welcome your feedback. If you find a product that needs to be restricted or allowed to ship to your state, please contact us with the product name and a link to the relevant regulatory agency policy from your local authority’s website. We’ll investigate the issue immediately and update our restrictions accordingly.

DOMESTIC PAYMENT METHODS

Accepted forms of payment currently include:
  • Credit cards associated with Visa, MasterCard, American Express, and Discover
  • Debit cards associated with Visa, MasterCard, American Express, and Discover
  • PayPal where available
  • Checks and Money Orders
Note: PayPal is not available as a payment method for the following products.
  • 5-HTP
  • Ashwagandha Root Powder 5% Withanolides
  • Berberine HCL Powder
  • DHEA (Dehydroepiandrosterone) Powder Micronized
  • Diindolylmethane (DIM) Powder
  • Gamma Aminobutyric Acid (GABA) Powder
  • Melatonin
  • Melatonin/L-Theanine
  • N-Acetyl L-Cysteine (NAC)
  • Taurine
  • Trans-Resveratrol Powder 50%
  • Trans-Resveratrol Powder Pure
  • Vitamin D3 + Vitamin K2 MCT Oil (Soy Free) Softgels (Qty: 300)
If you experience difficulties using your credit or debit card to make a purchase, please first contact your bank to ensure that there are no errors. In most circumstances this will resolve your problem.

DOMESTIC SHIPPING OPTIONS

We work hard to get great shipping rates from our shipping providers so we can pass the savings on to you. Shipping costs for domestic packages are based on the weight and size of your order. Simply place items in your shopping cart, select your Country, and click “calculate” to see your options. You’ll be given all shipping options and exact costs during the checkout process after you have selected the delivery address for your order. Delivery times are estimates based on the carrier’s guaranteed delivery date and our daily cutoff time for orders. The delivery estimates do not take into account weekends and holidays. Although delivery estimates may vary depending on your state, basic information on your options is below:

Free Ground Shipping

  • Estimated delivery in 5-7 business days
  • Tracking may not be available
  • May require PHYSICAL address
  • See above as to what orders qualify for this method
  • P.O. box addresses may not be eligible depending on order details
  • Order may ship USPS or FedEx

USPS Priority

  • Estimated delivery in 2-4 business days
  • Tracking available
  • Delivery to P.O. boxes and physical addresses

USPS First Class

Our most affordable service
  • 5-7 business days; delivery time varies by destination
  • Tracking available
  • Delivery to P.O. boxes and physical addresses
  • Restricted to orders with a shipping weight of less than 15 ounces.

FEDEX GROUND

  • Estimated delivery in 5-7 business days
  • Tracking available
  • Delivery to physical addresses only
  • • Signature not required
  • • Signature option can be added as “Signature Required”

FEDEX EXPRESS

  • • Estimated delivery in 3-5 business days
  • • Tracking available
  • • Delivery to physical addresses only
  • • Signature may or may not be required (depending on destination)

FEDEX 2DAY

  • • Estimated delivery in 2 business days
  • • Tracking available
  • • Delivery to physical addresses only
  • • Signature may or may not be required (depending on destination)

FEDEX STANDARD OVERNIGHT

  • • Estimated delivery next business day by 8 pm
  • • Tracking available
  • • Delivery to physical addresses only
  • • Signature may or may not be required (depending on destination)

FEDEX PRIORITY OVERNIGHT

  • • Estimated delivery next business day by 5 pm
  • • Tracking available
  • • Delivery to physical addresses only
  • • Signature may or may not be required (depending on destination)

FEDEX FIRST OVERNIGHT/AM

  • • Estimated delivery next business day by 12 (noon)
  • • Tracking available
  • • Delivery to physical addresses only
  • • Signature may or may not be required (depending on destination)

CONTACT AND TRACKING INFORMATION

Once your PureBulk order has been processed you will receive a shipping confirmation email which will include your tracking number(s). If your order was placed as a registered customer, you may login to your account to review orders and tracking information.
USPS: 1-800-275-8777 https://tools.usps.com/go/TrackConfirmAction!input.action
Fed Ex: 1-800-463-3339 https://www.fedex.com/fedextrack/
UPS: 1-800-742-5877 http://www.ups.com/tracking/tracking.html

RETURNS & REFUNDS POLICY

Our Return & Refund Policy is as follows:

If for any reason you are unhappy with a product you purchased, you can return the unopened package to us for a full product refund.

If the product is opened or damaged, we will issue a refund equal to the cost of the smallest size we sell in that product.

We will not issue refunds for any return shipping costs.

The product(s) must be postmarked within 90 calendar days of when the order was first shipped.

We highly recommend that you use a traceable shipping provider.

To begin the return process, please email or call us notifying us of your intention and order information. When you mail the product back to us, please include the order’s invoice with the parcel, so we can identify what order it is connected to.

RETURNS NOT ACCEPTED FOR COMMERCIAL/BULK ORDERS (such as orders containing 10kg+ items)

ERRORS IN ADDRESS

Please note that we cannot change the delivery address after an order has been shipped. We cannot be held responsible for any delays, fees, or other delivery issues if an error has been made in the shipping information on your order. However, we work directly with our shipping providers to help resolve address issues where possible. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you will be responsible for any return shipping fees, and we will give you a refund for the merchandise according to our Returns & Refunds policy.

OBTAINING A SHIPPING QUOTE:

  1. Add the items you wish to purchase to your cart.
  2. Select the shopping cart icon at the top of the page.
  3. Click on “View Cart” at the bottom left side of the box that pops up.
  4. Click “Estimate Your Shipping” on the right-hand side of the page.
  5. For Domestic Orders: enter your State and Zip Code.
  6. For International Orders: enter your Province, Postal Code, and Country (if your Country doesn’t have a zip code, please enter 000)
  7. To obtain shipping rates for an alternate delivery address, repeat steps 4-5 and select the “recalculate” button.

VIOLATION OF LAWS

Please familiarize yourself with your state’s import restrictions before ordering. We cannot be held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of law.

CUSTOMER REFUSAL

If you refuse an order for any reason, you will still be eligible for a refund according to our Returns & Refunds Policy. However, we will not be responsible for any return shipping costs.

PRODUCT RESTRICTIONS TO SPECIFIC STATES

DHEA (Dehydroepiandrosterone) will not be available for purchase to the following states:
  • South Dakota
  • Missouri

DISCLAIMER

By ordering from PureBulk, Inc., you agree to our policies above. PureBulk, Inc. reserves the right to change these policies at any time. We also retain the right to refuse service to any customer at our sole discretion

International Shipping Policy


PERSONAL USE

In some countries, supplements are restricted for import to a 90-day supply and must be for your own personal use. Please check with your Country's customs office regarding the import of the products you wish to order. As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, and other duties. We kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order.

IMPORT TAXES:

Currently, Purebulk.com does not offer any shipping options that include Import taxes or Duties. You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge, and you will be billed directly for them.

RESTRICTED ITEMS

Due to import regulations, some products may not be available for purchase to your Country. We apologize for any inconvenience this may cause you.

While the PureBulk team works hard to prevent products from shipping to countries where ingredients are problematic or prohibited, we cannot guarantee that our restriction information is always up to date. As these regulations change constantly, we highly recommend you check with your local authorities for information on regulations that may affect your ability to receive your order.

We welcome your feedback. If you find a product that needs to be restricted or allowed to ship to your Country, please contact us with the product name and a link to the relevant regulatory agency policy from your local authority's website. We'll inspect the issue immediately and update our restrictions accordingly.

Specific product restrictions:

DHEA

  • Canada
  • Australia
  • Spain
  • Switzerland
  • Tunisia
  • New Zealand
  • Denmark

Melatonin

  • Spain

Clif High's Pure Sleep

  • New Zealand
  • Finland

GABA

  • New Zealand
  • Finland

BHB Sodium

  • Australia

Lion's Mane

  • Australia

Capsule Machines

  • Australia

Phenylethylamine (PEA)

  • Australia
  • New Zealand

INTERNATIONAL PAYMENT METHODS

Accepted forms of payment currently include:

Credit cards associated with Visa, MasterCard, American Express, and Discover
Debit cards associated with Visa, MasterCard, American Express, and Discover

PayPal where available

Note: PayPal is unavailable as a payment method for the following products.

  • 5-HTP
  • Ashwagandha Root Powder 5% Withanolides
  • Berberine HCL Powder
  • DHEA (Dehydroepiandrosterone) Powder Micronized
  • Diindolylmethane (DIM) Powder
  • Gamma Aminobutyric Acid (GABA) Powder
  • Melatonin
  • Melatonin/L-Theanine
  • N-Acetyl L-Cysteine (NAC)
  • Taurine
  • Trans-Resveratrol Powder 50%
  • Trans-Resveratrol Powder Pure
  • Vitamin D3 + Vitamin K2 MCT Oil (Soy Free) Softgels (Qty: 300)
If you experience difficulties using your credit or debit card to make an international purchase, please first contact your bank to ensure that your card has been enabled for international purchases. Secondly, ensure you list your billing address; this will nearly always fix your issue. Please note that all prices are listed in USD unless otherwise noted.

INTERNATIONAL SHIPPING OPTIONS

We work hard to get great shipping rates from our shipping providers so we can pass the savings on to you. Shipping costs for international packages are based on the weight and size of your order. Simply place items in your shopping cart, select your Country, add your postal code, and click "calculate" to see your options. You will be given all shipping options and exact costs during the checkout process after you have selected the delivery address for your order. Delivery times are estimates based on the carrier's guaranteed delivery date and our daily cutoff time for orders. The delivery estimates do not take into account weekends and holidays. Although delivery estimates may vary depending on your Country, basic information on your options is listed below:

Recommendation for International Shipments.

  • Add order protection/shipping insurance on the checkout page. https://orderprotection.com/
  • Check your tracking information frequently.
  • Familiarize yourself with the different shipping options.
  • Most International shipments won't arrive at the destination Country for at least two weeks.
  • Please contact us if you have any questions
    Toll-free: 1-888-280-0050
    Local: 1-541-679-1500
    Email: support@purebulk.com
    Website: http://purebulk.com

USPS Priority International

  • Estimated delivery in 10 - 14 business days
  • Tracking is not guaranteed by USPS (may be available through a local postal carrier in the destination country once processed thru customs)
  • Delivery to P.O. boxes and physical addresses
  • • Additional fees may be levied, such as customs fees, duties, or value-added taxes (vat)

USPS Express International

  • Estimated delivery in 4 - 7 business days
  • Tracking is available
  • Delivery to P.O. boxes and physical addresses
  • • Additional fees may be levied, such as customs fees, duties, or value-added taxes (vat)

USPS First Class International

Our most affordable international service

  • • Tracking is not guaranteed by USPS (may be available through a local postal carrier in the destination country once processed thru customs)
  • 14-21 business days; Delivery time varies by destination
  • Delivery to P.O. boxes and physical addresses
  • Restricted to orders with a shipping weight of less than 4lbs (1800 grams).
  • • Additional fees may be levied, such as customs fees, duties, or value-added taxes (vat)

CONTACT AND TRACKING INFORMATION:

Once your PureBulk order has been processed, you will receive a shipping confirmation email including your tracking number(s) and a tracking portal weblink provided by the shipping company according to the option chosen at checkout. If your order was placed as a registered customer, you may log in to your account to review orders and tracking information by going to My Orders, located under My Account. For Individual contact and tracking information, please visit the corresponding section/s above.

***Please note that tracking is only available with USPS Express shipments.
USPS: 1-800-275-8777 https://tools.usps.com/go/TrackConfirmAction!input.action

RETURNS & REFUNDS POLICY

Our Return & Refund Policy is as follows:

If for any reason you are unhappy with a product you purchased, you can return the unopened package to us for a full product refund.

If the product is opened or damaged, we will issue a refund equal to the cost of the smallest size we sell in that product.

We will not issue refunds for any return shipping costs.

The product(s) must be postmarked within 90 calendar days of when the order was first shipped.

We highly recommend that you use a traceable shipping provider.

To begin the return process, please email or call us, notifying us of your intention and order information. When you mail the product back to us, please include the order's invoice with the parcel, so we can identify what order it is connected to.

RETURNS NOT ACCEPTED FOR COMMERCIAL/BULK ORDERS (such as orders containing 10kg+ items)

ERRORS IN ADDRESS

Please note that we cannot change the delivery address after an order has been shipped. We cannot be held responsible for any delays, fees, or other delivery issues if an error has been made in the shipping information on your order. However, we work directly with our shipping providers to help resolve address issues where possible. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you will be responsible for any return shipping fees, and we will give you a refund for the merchandise according to our Returns & Refunds Policy.

OBTAINING A SHIPPING QUOTE:

  1. Add the items you wish to purchase to your cart.
  2. Select the shopping cart icon at the top of the page.
  3. Click on "View Cart" at the bottom left side of the box that pops up.
  4. Click "Estimate Your Shipping" on the right-hand side of the page.
  5. For Domestic Orders: enter your State and Zip Code
  6. For International Orders: enter your Province, Postal Code, and Country (if your Country doesn't have a zip code, please enter 000)
  7. To obtain shipping rates for an alternate delivery address, repeat steps 4-5 and select the "recalculate" button.

VIOLATION OF LAWS

Please familiarize yourself with your Country's import restrictions before ordering. We cannot be held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of law.

CUSTOMER REFUSAL

If you refuse an order for any reason, you will still be eligible for a refund according to our Returns & Refunds Policy.. However, we will not be responsible for any return shipping costs.

CUSTOMS SEIZURE

If Customs removes or damages a product(s) during an inspection or delivery delay, you'll need to contact them directly to file a damage or loss claim. We are unable to speak to customs on your behalf. Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by Customs. If the order is returned to our warehouse in an undamaged and resalable condition, we will issue a refund according to our Returns & Refunds Policy. Please note that if the cost to return a rejected package to our warehouse exceeds the value of the order, we'll instruct the courier to destroy the package and we'll be unable to issue a refund of any kind.

PACKAGE LOSS

It is an unfortunate but occasional problem with customs transits that a small percentage of parcels will randomly be selected and held for additional inspections and/or analytical testing. Perhaps 4% - 5% of shipments will be held for up to several weeks while those parcels are sent to the labs for analytical testing of the contents. We really have no control over such delays when they occur. It is a terrible inconvenience when these extended delays happen. It is also unfortunate that the only thing we can do is to wait patiently for your parcel to be delivered to you or returned to us. If your order is returned to us in this manner, we will give a refund according to our Returns & Refunds Policy... However, if your order is not returned back to us, then we will be unable to issue a refund.

Shipping restrictions to specific Countries

We do not ship to the following countries due to a high volume of parcels being lost, refused or stolen.

  1. Morocco
  2. Pakistan
  3. South Africa
  4. Mexico
  5. Argentina
  6. Bolivia
  7. Brazil
  8. Chile
  9. Colombia
  10. Ecuador
  11. French Guiana
  12. Hungary
  13. Italy
  14. Paraguay
  15. Portugal
  16. Suriname
  17. Uruguay
  18. Venezuela
  19. Ukraine
  20. Russia
  21. Spain

FREIGHT FORWARDING

For customers living in a restricted shipping region, you may be able to utilize a freight forwarding company. Although PureBulk, Inc. does not have any affiliation with freight forwarding companies, a few of our customers have worked with Johnny Air https://johnnyair.com and American Cargo International https://www.aacargo.com/index.html.

DISCLAIMER

PureBulk, Inc. cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. However, please note that the vast majority of international shipments do not experience problems or delays, and our customers are very rarely assessed additional fees. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. By ordering from PureBulk, Inc. you agree to our policies above. PureBulk, Inc. reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion
Useful links for international customers: Time: Pacific Time or World Time

Weight Conversion: Grams to Ounces or Grams to Pounds
Language Translators: Babel Fish or Google
Currency Exchange: Yahoo or XE

 

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